Terms and conditions
STANDARD TERMS AND CONDITIONS: These are the standard terms and conditions for Marketing, Social Media, as well as Website Design and Development and apply to all contracts and all work undertaken by JG Lea Marketing ® for its clients.
OUR FEES AND DEPOSITS: A 50% deposit of the total fee payable under our proposal is due immediately upon you instructing us to proceed with the website design and development work. The remaining 50% shall become due when the work is completed to your reasonable satisfaction but subject to the terms of the “approval of work” and “rejected work” clauses. We reserve the right not to commence any work until the deposit has been paid in full. The 50% deposit is only refundable if we have not fulfilled our obligations to deliver the work required under the agreement. The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours.
SUPPLY OF MATERIALS: You must supply all materials and information required by us to complete the work in accordance with any agreed specification. Such materials may include, but are not limited to, photographs, written copy, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount. Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.
VARIATIONS We are pleased to offer you the opportunity to make revisions to the marketing, social media, and design elements. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional work if you make a change to the original specification. Our work development phase is flexible and allows certain variations to the original specification. However any major deviation from the specification will be charged at the rate of $100.00 per hour.
PROJECT DELAYS AND CLIENT LIABILITY: Any time frames or estimates that we give are contingent upon your full co-operation in providing complete and final content in images, logo, text, and social media links. During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process. If a point of contact changes for any reason, extra charges will apply to update the current contact on all project details. If approval is needed from more than one person, it is necessary that the group of people meet to view the website via online platform that we use, and collectively decide what changes need to be made. We need a final decision among everyone involved with one point of contact to communicate those decisions, otherwise the information we receive comes from multiple sources and is often contradictory. The confusion it causes substantially increases the timeline of the project. We set out with a specific number of edits identified in the contract, which is dependent on the scope of the work, if that number is exceeded, additional charges of $100/per hour will apply. We are not responsible for communication or lack thereof within a company or organization. If a person who is authorized cancels a service, it is up to the contact at your end to let everyone within that organization know. We are not responsible for what is or is not communicated at your end. We often send an email letting relevant parties know, but it is a courtesy and not our responsibility. If the scope of the project changes, the timeline also changes and additional charges will apply at $50/hour. If you want additional functionality, especially as it relates to e-commerce, please understand that plugins, Shopify and other e-commerce platforms have costs built in for additional functionality (additional plugins etc). Be aware that we may not be able to fulfill a request for additional functionality without additional costs applying.
APPROVAL OF WORK: On completion of the work you will be notified and have the opportunity to review it. You must notify us in writing of any unsatisfactory points within 7 days of such notification. Any of the work which has not been reported in writing to us as unsatisfactory within the 7-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been completed and the 50% balance of the project price will become due.
PAYMENT: Upon completion of the 7-day review period, we will invoice you for the 50% balance of the project.
WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS: You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trade marks, or any other material that you supply to us to include in your social media, marketing, Facebook Chatbot messenger and website. You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.